VelocityTel has it gone bankrupt? Or hacked to death?
I received this message a week ago and have had no service or can not contact the company in over a week!
Anyone else having any problems?
The email I received:
Attention Valued Customer,
Outage Update:
As you may already know, we are experiencing technical difficulties. We apologize for
any inconvenience this may be causing you. Currently, we have our entire team working
around the clock to correct this problem. We are taking all appropriate actions to ensure
this never happens again. Although we do not currently have an ETA for the resolution to
this issue, we hope to have everything back up and running this week.
If you have experienced large down times, please contact our Support Team once
everything is back in working order and compensation will be made accordingly.
We greatly appreciate your patience in this matter.
Thank you,
Support Team
jgalvan@telemedium.com
support@velocitytel.com
I tried replying to both emails addresses and am getting them returned undeliverable.
posted by I.M. Kulardenu @ 4:05 PM
2 Comments:
We all knew it was coming. They do not exercise common business practices nor do they use common back up and redundancy practices.
I do not see them ever recovering from this outage. Noel will probably open another VOIP company under a different name. Probably with the same lame software and hardware. He just does not care about his customers or resellers.
What kills me is they accepted my payment just before it went down. I have absolutely zero communication with them now via phone or email. Not even any news about it on the Net either... If anyone knows how to contact them please let me know!
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